"Bought a washer and dryer this past summer. When they were installed, the cold water shutoff valve was leaking after the install. I tried to call the store to get help, but after multiple calls, I was only able to speak with an overseas customer rep. I spoke with 2, both were very difficult to understand, and were not able to help getting anyone out to my house to look at the problem. I went to the store where I was able to speak with the sales person I had worked with when purchasing, but he was only able to tell me someone would call the next day. Was never able to speak with a manager, but was given a manager's card. Meanwhile, I've got a leaking shutoff valve. After going home from the store, I had to move the dryer to close the shutoff valve. When moving the dryer, the dryer venting fell off where it connected to the vent leading out of the house. There was no clamp or tape utilized to connect it. The following day, someone did call, I told them about the dryer vent failure, along with the leaking shutoff valve. The only thing they offered was to have the same installers come out to look at it. Why would I have the same installers come out that did a very poor job the first time? I ended up fixing the vent and shutoff valve myself. What would someone do if they did not know how to repair it on their own? Best Buy doesn't seem to be able to provide quality installers. I did email the store manager, as they did not return my calls, about my experience. I never received an email reply. I will not shop at or recommend Best Buy in the future."
The Home Depot
2.5
40
1680 Stringtown Rd, Grove City
OPEN · 06:00 - 21:00 · +1 614-539-4554
"We paid $99 for Threshold delivery. A third-party deliverer brought the delivery, but initially refused threshold service, since their paperwork didn't show it. I called Home Depot in front of them, and they changed their tune fast. Not sure if Home Depot is at fault or the delivery service, but my wife and I came away frustrated with this process. Improvements must be made!"
Best Buy
1.5
17
1800 Tiffin Ave, Findlay
OPEN · 10:00 - 22:00 · +1 419-424-9866
"Very poor customer service. All they could tell is how they could not help me. Bought a Sony blu-ray player. Stopped working. Took it back for exchange/refund. Best Buy refused as I did not buy their overpriced warranty. Now they were happy to accept it if I wanted to shell out 60 bucks for a membership. Player wascless than 3 weeks old. So sad we cant help you. Never stepping in a Best Buy again. Avoid Best Buy in general and the Findlay stire in particular."
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