The highest ideal of customer service is ease—not just a frictionless, personalized experience for customers themselves, but ...

For years, the business mantra has been a straightforward one: Build an outstanding product and the market will follow. While that may have once been the case, it's no longer the gospel truth in today ...

Nutshell reports small businesses can successfully implement CRM systems with a user-friendly approach, strategic planning, ...

Today, CRM security has to be by design, integrated throughout platforms with end-to-end encryption, role-based access controls and consistent threat monitoring. Automated risk-based access controls ...

Next-generation CRM solutions prioritise data security, ensuring customer trust and compliance while managing sensitive ...

Now that we’ve all agreed that CRM systems are must-haves for competitive businesses, those of us who specialize in implementing these solutions are seeing something new: an uptick in the number of ...

A CRM database is a business tool used to track and organize customer information throughout your business. These databases are supported by customer relationship management (CRM) software, which ...

If you run or are starting a businesses, the best ingredient for success isn’t what accounting software you use, your hiring practices, or your office layout — it’s how you deal with your customers.

Let’s be honest. Is there anything sexier, more fascinating or more exhilarating than a highly functioning customer relationship management (CRM) system? OK, maybe just about anything else. Good CRMs ...

I replied, “They all pretty much suck and have since Siebel Systems invented it.” Let’s start with platform companies like Google and Square Payments that do not generally use CRM systems and rarely ...

Security concerns are changing the way companies approach their customer relationship management (CRM) platforms. The assumptions of a decade ago, where protection was bolted on post-implementation or ...